FAQs

A menstrual cup is small cup often in the shape of an upside down bell  and usually made from silicone that is inserted into the vagina during menstruation to collect menstrual fluids. They are a great alternative to a tampon and are considered much safer, healthier and more comfortable.

Yes! Well, mostly yes, but sometimes no. Anyone can use a menstrual cup, but there are a few exceptions. You should not use a menstrual cup if you are pregnant. Nor should you use a menstrual cup for postpartum bleeding. Please consult your GP before using a menstrual cup if you have recently given birth or have an IUD.

Not really. You shouldn't find them any more messy than pads or tampons. In fact, you will probably find them less messy than other products as your menstrual flow is contained inside the cup. Removing over the toilet or in the shower should ensure that any "mess" isn't all over the place :)

When you choose the correct size cup, you shouldn't be able to feel it. If you can feel the cup inside you, it's usually because you can feel the stem (which can be trimmed) or it hasn't been inserted properly (remove and re-insert). If neither of these things helps, you may need to try a different size.

No. The vaginal canal is only about 4 inches long so it doesn't have far to go (less if you have a low cervix). It absolutely cannot go beyond the canal and into your cervix. If you cannot find it or you are having trouble removing it, RELAX. Being tense can make it more difficult to remove. Bear down and push your muscles outward (as if having a bowel movement). Reach inside and feel for the stem. Grab hold of the cup just above the stem and pinch to release the suction, then pull out.

Nope. Blood starts to smell when it comes in contact with oxygen so given that the cup holds your menstrual flow inside you until removal, it shouldn't smell.

No, the cup is not designed to be used during penetrative sex.

Yes, absolutely! It's one of the advantages of using a cup.

Before purchasing a menstrual cup, you will need to know what size is best for you. To do this, you will need to measure the height of your cervix.

To do this, first wash your hands thoroughly. Then, insert one finger inside your vagina until you can feel your cervix. It will feel different to the vaginal wall and is often described as feeling a bit like the tip of your nose.

• Half or more of your finger fits = Mid Height Cup
• Half or less of your finger fits = Mini Cup

You only need to have one cup for your entire cycle. However, some women choose to purchase more than one for convenience.

Yes. Fialuna's menstrual cups are FDA registered and made with 100% Medical-Healthcare Grade Class VI Silicone that is non-allergenic and non-toxic.

100% Medical Grade, Class VI Silicone is the same material used in baby bottle nipples and medical devices. This class of silicone meets very strict requirements for bio-compatibility.

TSS is a release of toxins into the bloodstream from a bacterial infection (Staphylococcus aureus, or group A streptococcus). It has been linked to tampon use because they can cause dryness and can scrape the vaginal walls allowing the bacteria to get into an open wound. TSS is very rare. A recent study found no increased infection risk compared with other sanitary items such as tampons. However, if you experience sudden fever, sunburn-like rash, dizziness, and flu-like symptoms while using your cup, remove it and immediately seek medical attention. Without early treatment, TSS can be fatal.

Concerns have been raised that using a menstrual cup with an IUD (Intra Uterine Devices) may cause the IUD to become dislodged. Unfortunately, for some IUD users, the body naturally expels the IUD or an incorrect placement leads to expulsion. Concerns have been raised that the suction from using a menstrual cup can cause an IUD to dislodge. However, there is no evidence that women who report using menstrual cups had higher rates of early IUD expulsion than those that do not. If you have concerns about using a menstrual cup alongside your IUD, you should consult your physician.

Step 1

Sanitize your cup by boiling it in water for 5 minutes. Place your cup on a clean surface like a plate or in a clean container of your choice.

Step 2

Go somewhere private like the bathroom. Bring your cup with you.

Step 3

Wash your hands thoroughly. Always wash your hands before and after inserting and removing your menstrual cup.

Step 4

Fold your cup into a C shape or other appropriate fold. Relax and squat down. Using one hand to spread your labia, use the other to slowing insert the cup into your vaginal canal. The cup should open as you insert and will form a seal inside your vagina. You can leave your cup in for up to 12 hours. However, we recommend emptying your cup at least twice per day.

Step 5

Remove your cup (wash your hands first) by squatting down and inserting your thumb and forefinger inside your vagina. Pinch just above the stem to break the seal and pull down carefully to avoid spilling.

Step 6

Empty your cup into the toilet and rinse with clean water and mild soap. If you don’t have access to clean water, you may use a clean paper towel or a clean washable wipe.

Step 7

Use again following the steps above or clean and store for your next cycle.
You do not need to sanitize by boiling between each use, but you should between each cycle.

You can wear your cup for up to 12 hours and even overnight. We recommend that you empty your cup at least 2 times per day. Twelve hours is the maximum amount of time you should use your cup without emptying it.

This is a very individual question as everyone has a different flow and it can vary by what day you are on in your cycle.

We recommend that you empty your cup at least two times per day. For many this is first thing in the morning and then again in the evening before bed. If you have a heavy flow, you may need to empty more frequently than this.

If you experience spotting, check to see if your cup has reached capacity or if it is inserted properly. Empty, clean and then reinsert.

No. Many menstrual cup users do not use any form of back-up while using a menstrual cup. However, if you are just starting out or you have very heaving flow, you may wish to use a pantyliner or interlabial pad as back-up.

No, you do not have to remove your cup when urinating or having a bowel. If you find your cup has moved down following a bowel movement, you can simply push it back up slightly (with clean hands).

You should always sanitize your cup before your period by placing your cup in boiling water for at least 5 minutes.

Using potable (drinking) water, wash your cup with warm water and mild soap. Also ensure that you wash your hands.

We aim to dispatch all orders within 24-48 hours. This depends on what day of the week you place your order and how busy our warehouse is. If you require your item urgently, please contact us at hello@fialuna.com.

We currently ship to the UK and Europe. Unfortunately, we are unable to ship to North America and other international locations at this time.

ALL UK ORDERS ship for FREE. However, you may upgrade your shipping to include a faster tracked service for an additional charge. We aim to dispatch orders within 24-48 hours. 

**Time frame - this is a shipping time frame and does not include dispatch. We aim to dispatch your order within 24-48 hours depending on what day of the week you order and how busy our warehouse is. You will receive a notification when your order is dispatched.

We currently deliver to locations inside the United Kingdom and Europe.

Shipping costs:

United Kingdom

Europe

We only accept returns for unworn, unused items. For hygiene reasons, we cannot accept returns of menstrual cups where the box has been opened and seal has been broken. You must contact us within 14 days to return/exchange an item. To request a return, please email hello@fialuna.com quoting your order number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

You may read our full Sale Terms & Conditions here.

For missing or wrongly shipped items, please contact us at hello@fialuna.com and quote your order reference number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

We formed our company in 2018.

Our pads, wipes, interlabial pads and wetbags are made for Fialuna here in the UK.

Great question. There is really no correct answer here. Some people use menstrual cups and cloth pads alternating between them depending on their flow and some use one or the other depending on their own personal preference. Many people cannot or do not want to use an internal product, in that case, cloth pads are the obvious choice. They are both great options and most people that make the switch from disposable to reusable menstrual products never go back!