We only accept returns for unworn, unused items in original
packaging. You must contact us within 14 days to return/exchange an
item. To request a return, please email hello@fialuna.com quoting your
order number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.
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For missing or wrongly shipped items, please contact us at hello@fialuna.com and quote your order reference number. We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.
Absolutely. Our website is powered by Shopify, a well-known and trusted e-commerce platform. Our store is Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. This certification covers our online store, it's shopping cart and web hosting.
Our pads, wipes, interlabial pads and wetbags are made for Fialuna here in the UK.
Our other products are carefully sourced from third party suppliers who we believe also take great care in ensuring their products are ethically made to a high standards. Please check product listings for country of origin or drop us an email for more information on other products.
Great question. There is really no correct answer here. Some people use menstrual cups and cloth pads alternating between them depending on their flow and some use one or the other depending on their own personal preference. Many people cannot or do not want to use an internal product, in that case, cloth pads are the obvious choice. They are both great options and most people that make the switch from disposable to reusable menstrual products never go back!
A menstrual cup is small cup often in the shape of an upside down bell and usually made from silicone that is inserted into the vagina during menstruation to collect menstrual fluids. They are a great alternative to a tampon and are considered much safer, healthier and more comfortable.
Yes! Well, mostly yes, but sometimes no. Anyone can use a menstrual cup, but there are a few exceptions. You should not use a menstrual cup if you are pregnant. Nor should you use a menstrual cup for postpartum bleeding. Please consult your GP before using a menstrual cup if you have recently given birth or have an IUD.
Not really. You shouldn't find them any more messy than pads or tampons. In fact, you will probably find them less messy than other products as your menstrual flow is contained inside the cup. Removing over the toilet or in the shower should ensure that any "mess" isn't all over the place :)
When you choose the correct size cup, you shouldn't be able to feel it. If you can feel the cup inside you, it's usually because you can feel the stem (which can be trimmed) or it hasn't been inserted properly (remove and re-insert). If neither of these things helps, you may need to try a different size.
No. The vaginal canal is only about 4 inches long so it doesn't have far to go (less if you have a low cervix). It absolutely cannot go beyond the canal and into your cervix. If you cannot find it or you are having trouble removing it, RELAX. Being tense can make it more difficult to remove. Bear down and push your muscles outward (as if having a bowel movement). Reach inside and feel for the stem. Grab hold of the cup just above the stem and pinch to release the suction, then pull out.
Nope. Blood starts to smell when it comes in contact with oxygen so given that the cup holds your menstrual flow inside you until removal, it shouldn't smell.
Before purchasing a menstrual cup, you will need to know what size is
best for you. To do this, you will need to measure the height of your
cervix.
To do this, first wash your hands thoroughly. Then, insert one finger
inside your vagina until you can feel your cervix. It will feel
different to the vaginal wall and is often described as feeling a bit
like the tip of your nose.
Half or more of your finger fits = Mid Height Cup
Half or less of your finger fits = Mini Cup
Our mid height cups come in size 1 or size 2. Choose size 1 if you are under 30 and have never given birth (vaginally or C-section). Choose size 2 if you are over 30 and/or you have given birth (either vaginally or by c-section).
100% Medical Grade, Class VI Silicone is the same material used in baby
bottle nipples and medical devices. This class of silicone meets very
strict requirements for bio-compatibility.
TSS is very rare, and even more rare with menstrual cups; however, if
you experience sudden fever, sunburn-like rash, dizziness, and flu-like
symptoms while using your cup, remove it and immediately seek medical
attention. Without early treatment, TSS can be fatal.
TSS is a release of toxins into the bloodstream from a bacterial
infection (Staphylococcus aureus, or group A streptococcus). It has been
linked to tampon use because they can cause dryness and
can scrape the vaginal walls allowing the bacteria to get into an open
wound. These conditions are not created with cups and are generally regarded as safer to use than tampons.
Sanitize your cup by boiling it in water for 5 minutes. Place
your cup on a clean surface like a plate or in a clean container of your
choice.
Step 2
Go somewhere private like the bathroom. Bring your cup with you.
Step 3
Wash your hands thoroughly. Always wash your hands before and after inserting and removing your menstrual cup.
Step 4
Fold your cup into a C shape or other appropriate fold. Relax
and squat down. Using one hand to spread your labia, use the other to
slowing insert the cup into your vaginal canal. The cup should open as
you insert and will form a seal inside your vagina. You can leave your
cup in for up to 12 hours. However, we recommend emptying your cup at
least twice per day.
Step 5
Remove your cup (wash your hands first) by squatting down and
inserting your thumb and forefinger inside your vagina. Pinch just above
the stem to break the seal and pull down carefully to avoid spilling.
Step 6
Empty your cup into the toilet and rinse with clean water and
mild soap. If you don’t have access to clean water, you may use a clean
paper towel or a clean washable wipe.
Step 7
Use again following the steps above or clean and store for your next cycle. You do not need to sanitize by boiling between each use, but you should between each cycle.
You can wear your cup for up to 12 hours and even overnight. We recommend that you empty your cup at least 2 times per day. Twelve hours is the maximum amount of time you should use your cup without emptying it.
This is a very individual question as everyone has a different flow and it can vary by what day you are on in your cycle.
We recommend that you empty your cup at least two times per day. For many this is first thing in the morning and then again in the evening before bed. If you have a heavy flow, you may need to empty more frequently than this.
If you experience spotting, check to see if your cup has reached capacity or if it is inserted properly. Empty, clean and then reinsert.
No. Many menstrual cup users do not use any form of back-up while using a menstrual cup. However, if you are just starting out or you have very heaving flow, you may wish to use a pantyliner or interlabial pad as back-up.
No, you do not have to remove your cup when urinating or having a bowel. If you find your cup has moved down following a bowel movement, you can simply push it back up slightly (with clean hands).
Using potable (drinking) water, wash your cup with warm water and mild soap. Also ensure that you wash your hands.
If you do not have access to drinking water when you need to clean your cup, you may wipe it down with a clean paper towel or clean washable wipe. The next time you have access to drinking water, you can clean as instructed.
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