FAQs

STORE

Shipping

Dispatch

Where do you ship to?

How much is shipping?

Returns

What is your returns/exchange policy?

My order arrived, but something isn’t right.

Payments

What payment methods do you accept?

Is it safe to use my credit card on your website?

Fialuna

How long have you been operating?

Where do you operate?

Where do you source your products from?

You sell cloth pads and menstrual cups. Which are better?

Menstrual Cups

General

What is a Menstrual Cup?

Can anyone use a menstrual cup?

Are they messy?

Can you feel them?

Can the cup get stuck or lost inside you?

Does it smell?

Can I have sex with my menstrual cup in?

Can I swim with my cup in?

Choosing your Cup

How do I know what size I need?

How many cups do I need?

Saftety

Are Fialuna Menstrual Cups safe to use?

What is Medical Grade silicone?

Can menstrual cups cause Toxic Shock Syndrome (TSS)?

Using your cup

How do I use my menstrual cup?

How long can I wear my cup?

How do I know when to empty my cup?

Do I need to wear back-up with a menstrual cup?

Do I have to remove my cup when using the toilet?

How do I clean my cup between cycles?

How do I clean my cup between insertions?